Question 1

PROCEDURE. WALK-TROUGH AND PAYMENT

Accepted Answer

The customer or his representative must be present during the move at all times. We need your
guidance! It is customer’s responsibility to do a final “walk-through” of the
premises to ensure we have taken everything. Our time runs continuously
until all tools and equipment are back in the truck and payment is
completed. Having your cash or credit/debit card ready will save you time
and money. Please note: we do not accept checks. For credit card payment
your name and the name on the credit card should match. You will be
asked to sign for credit card payment.

Question 2

LOADING/UNLOADING

Accepted Answer

If Different Movers is only providing loading or
unloading services, we are not responsible for any damages, which may
occur in transporting the furniture and is released of all liability after loading
the truck prior to unloading. We are only responsible for items in our
immediate care, custody and control.

For Example: If we helping to load and You or Somebody is driving your own track to Your Destination “We are Not Responsible for any Damages or Missing Items “

If You or Somebody was loading a track and Different Movers helping you only to Unload at your destination “We are Not Responsible for any Damages or Missing Items “

Question 3

LOCAL MOVE

Accepted Answer

For local moves, you must pay in full at the
day of job. Payment for local moves is due before the end of the job by
Cash, VISA/MC/DISCOVER/AMEX (3% convenience fee).

Our Rates are hourly based with 15 min. increment charge policy and vary depending on crew size you demand for your move. Hourly rate includes movers, all equipped truck, gas, tolls, mileage, basic insurance and does not carries any Hidden Fees. We have a3-hour minimumcharge policy in case your move takes less than three hours of the Total time (including travel time).

Move Time starts once movers arrive at your origin address and ends when movers finish unloading at the destination address. Job Time = Move Time + Travel Time. Travel Time – time added to Move Time to compensate for time spent traveling from our Office to the shipper’s point of origin, and the return trip from destination to the our Office.1 hourof Travel Time is applied to all jobs in NOVA or any Washington, DC metro area.

Question 4

DAMAGES AND CLAIMS

Accepted Answer

Any damage claims must be submitted in writing
to our claims department. Applicable notes about these damages must be
made in writing on the bill of lading on the day of your move before movers
leave your premises. Our company standards do assume a full inspection
of furniture by both our movers and customers. However, the final inspection
is the responsibility of the customer. All of our customers sign a bill of lading
upon completion of a move. It reads “The above services were rendered
and all goods delivered in good order, except as noted”. For any insurance
company this document is critical in noting charges the same day, to
ensure the damage occurred that day and that coverage could be provided.
Unless payment is made in full as is due we are not required to answer or
process a claim. Do not assume you may deduct the money from the final
bill to compensate yourself in the event of damage.

Question 5

PARKING

Accepted Answer

Customer is responsible for requesting moving permits if ones
may be required. We can only recommend getting permits for all moves as
they guarantee parking the moving truck as close as possible to your
doorway. Because you are familiar with the parking situation on your street,
you must decide if you need one, or if you can manage parking on your
own. In most cases we require 35-40 feet to park the truck. We highly
recommend getting permits at Arlington, Washington, DC such a Georgetown and other areas, where is some restriction for parking.

If there is
nowhere to park at the time of mover’s arrival, the crew will start your
moving clock while they will be searching for parking. Driver reserves the
right to park anywhere at his discretion to better perform services, even if it
is illegal and/or he has to double-park. Customer agrees to pay any parking
fees or tickets assessed to the carrier for any vehicle under hire by the
customer at the time of the charge.

Question 6

LONG DISTANCE/INTERSTATE MOVES

Accepted Answer

We are accepting cash or credit/debit card on delivery, Please note: we do not accept personal checks. For credit card
payment your name and the name on the credit card should match. You will
be asked to sign for credit card payment.

Question 7

GRANDFATHER CLOCKS

Accepted Answer

You are responsible for removing the pendulum, chimes and weights.

Question 8

REFRIGERATOR MOVE

Accepted Answer

We only move empty freezers/refrigerators. Please empty the contents for safe moving. We are happy to load these last and unload them first

Question 9

WATERBED

Accepted Answer

If you have a waterbed, we will be glad to move it. However,
we are not waterbed technicians. We will follow your instructions, but you
must make a final inspection before our crew leaves. We will not send men
out for later adjustments. If you prefer to have a waterbed company move
your bed, please do so.

Question 10

DRESSER DRAWERS, FILE CABINETS, DESK DRAWERS

Accepted Answer

Please empty all dresser drawers, file cabinets and desk drawers. Remember that the
furniture will have to be lifted and carried, so if it’s overstuffed and extra
heavy it will be more difficult to handle. If the furniture will have to be navigated through challenging obstacles, like a winding staircase, it’s
usually best to remove everything, even the drawers, as it may be
necessary to flip the furniture on its side or upside-down to get it through.

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